Store Policy

Customer Care

Exchange Policy

Customers are strongly advised to check the Products purchased at the time of delivery to avoid any possible dispute.

Subject to the Customer making a report to SG Pet Shop within 7 days of delivery of the order, SG Pet Shop shall exchange the Product if:

  • The Product is delivered in a damaged condition or is past its expiry date

  • The Product has a manufacturer’s defect

  • The wrong Product is delivered.

  • All sale items cannot be exchanged or returned.

  • All exchanges must be returned unused in its original packaging and condition.

  • All exchanges must be accompanied by the original tax invoice as proof of purchase from SG Pet Shop

Privacy & Safety

All Products sold through the website are subject to these Terms & Conditions.

By using this Website, whether as a guest or registered user, you confirm and affirm that you have read, understood and that you agree to be bound by the Terms & Conditions in the form in which they appear at the time you are using the Website.

You also warrant that you have the legal capacity to bind yourself to these Terms & Conditions.

SG Pet Shop reserves the right to amend its site and contents as and when it is deemed fit.

Wholesale Inquiries

I’m a wholesale inquiries section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!


I'm the second paragraph in your wholesale inquiries section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

Payment Methods

- Credit / Debit Cards

- Offline Payments

Our Flagship Store

333 Kreta Ayer Road
02-12 Singapore 080333

(Take the lift of Blk 334)

Nearest MRT Outram Park

If driving, please park at Blk333/334/ Kreta Ayer Community Center car park

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